💼 Career Opportunity: Data Analyst – Franklin Templeton
📍 Chennai, India | 💼 Full-Time | 🏢 On-Site
Franklin Templeton, one of the world’s most respected global investment management firms, is expanding its analytics capabilities and looking for a skilled Data Analyst to support customer insights, digital behavior analytics, reporting, and operational decision-making. This role is ideal for individuals passionate about data-driven problem-solving and eager to work in an environment that values innovation, continuous learning, and customer-centricity.
🏢 About Franklin Templeton
Franklin Templeton is a leading global asset management organization with decades of excellence in delivering financial solutions for clients worldwide. Its diverse operations span asset management, wealth management, digital fintech solutions, and advisory services. The company’s culture emphasizes inclusivity, flexibility, employee development, and impactful contributions.
With two major offices located in Chennai—Good Shepherd House (Kodambakkam) and Century Centre (Teynampet)—the organization promotes a collaborative and high-performance work environment. Employees benefit from cutting-edge technologies, rich data environments, and a global network of finance and analytics professionals.
🎯 About the Role
As a Data Analyst, you will play a crucial part in transforming raw data into meaningful insights that drive better customer experiences and operational efficiency. Your work will primarily revolve around NPS (Net Promoter Score) analytics, customer behavioral analysis, predictive modeling, and supporting internal teams with timely data-driven reports.
This role requires a strong analytical mindset, attention to detail, knowledge of SQL, data warehousing concepts, and the ability to derive actionable insights from consumer behavior trends.
🛠 Key Responsibilities
📌 NPS Monitoring & Customer Insights – 40%
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Monitor daily NPS metrics and track shifts in customer sentiment.
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Maintain interactive NPS dashboards with updated performance indicators.
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Prepare daily/weekly/monthly NPS reports with trend comparisons.
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Validate, clean, and consolidate customer feedback data from multiple channels.
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Perform data sanity checks before loading into the Enterprise Data Warehouse.
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Identify drivers behind customer satisfaction and areas needing improvement.
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Conduct root-cause analysis for negative NPS dips and propose corrective actions.
📌 Data Analysis & Predictive Modeling – 30%
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Develop predictive capabilities around customer behavior and digital usage.
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Analyze digital conversion rates, visit-to-sale cycles, and customer funnel metrics.
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Track product purchases, repeat buying patterns, and loyalty indicators.
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Perform RFM (Recency-Frequency-Monetary) analysis across customer segments.
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Monitor participation levels across digital platforms and classify customer activity.
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Derive insights based on internal/external factors such as market movements or policy changes.
📌 Reporting & Analytics Support – 30%
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Support internal teams with data reports, MIS summaries, and demographic insights.
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Provide branch-level analytics for financial and non-financial transactions.
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Compile service interaction data to evaluate effectiveness and trends.
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Assist with unclaimed data analysis and additional reporting as required.
🧠 Required Skills & Experience
📌 Education
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MBA is an added advantage.
📌 Technical Skills
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Strong SQL and Databricks experience.
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Strong command over MS Office tools (Excel, PowerPoint).
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Knowledge of MS Project is beneficial.
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Solid understanding of data warehousing concepts.
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Ability to work with large datasets and complex data environments.
📌 Functional Competencies
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Strong analytical mindset with structured problem-solving abilities.
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Understanding of statistical analysis, data mining, and behavioral analytics.
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Excellent communication skills for cross-functional collaboration.
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Ability to multitask, prioritize, and work efficiently in fast-paced environments.
🎁 Benefits of Joining Franklin Templeton
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Competitive salary package with global exposure.
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Professional development and growth through in-house learning and 150+ online courses.
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Educational assistance program for further studies.
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Medical, Life, and Accident Insurance coverage (employee + dependents).
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Employee Stock Investment Plan (ESIP).
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Personal loan support.
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12 weeks paid paternity leave.
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Robust rewards & recognition programs.
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Opportunity to volunteer with paid time-off.
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Hybrid work culture and offices in central Chennai locations.
🌍 Equal Opportunity Commitment
Franklin Templeton is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants are evaluated without regard to race, religion, gender, age, disability, nationality, sexual orientation, or any protected category. The company supports candidates requiring accommodations during the recruitment process.
🔗 How to Apply
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Interested candidates can apply by visiting the Franklin Templeton careers portal:
👉 Go to the official career page, search for Job ID: 865608, and submit your application.
Ensure that your resume is updated and highlights your analytical, reporting, SQL, and data pipeline skills.
📝 Final Thoughts
This Data Analyst position at Franklin Templeton is an excellent opportunity for candidates who enjoy working with data, influencing business outcomes, and driving customer-focused strategies. With a supportive culture, strong learning ecosystem, and meaningful work, this role is a perfect fit for individuals eager to grow in the analytics domain. If you aspire to work with a globally recognized organization that values innovation, impact, and integrity—this could be your next big career move.
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