HackerRank Off Campus Hiring Fresher

 

💼 Career Opportunity: Technical Support Specialist – HackerRank (Hybrid, Bangalore)

If you’re passionate about technology, customer experience, and problem-solving, this Technical Support Specialist role at HackerRank offers an opportunity to work at the intersection of developer tools, SaaS, and customer success. HackerRank powers technical hiring for global giants like OpenAI, Amazon, and NVIDIA, and this role places you at the forefront of supporting millions of developers and thousands of enterprise customers worldwide. For someone who thrives in a fast-moving, high-expectation environment, this is a place where your technical expertise and communication skills can create a direct impact on user experience and product adoption.

🏢 About HackerRank

HackerRank is a global leader in skills-based hiring. Instead of evaluating candidates based on degrees or pedigree, HackerRank empowers organizations to hire based on real developer skill, bridging a critical gap in today’s tech-driven world. Millions of developers use HackerRank to learn, practice, and prepare for the next step in their careers.

The company culture is built on ownership, speed, quality, and craft. At HackerRank, speed does not compromise quality—teams ship work in half the time while ensuring every feature and interaction reflects excellence. If you’re someone who values craftsmanship, fast execution, and lifelong learning, you’ll find HackerRank’s culture inspiring and empowering.

With a hybrid setup in Bangalore, employees get the best of both worlds—flexibility combined with collaboration.

🎯 About the Role

The Technical Support Specialist is the first line of contact for customers, candidates, and community members across HackerRank’s ecosystem. Your mission is to deliver timely, empathetic, and technically accurate solutions through email, chat, and phone.

This role requires a strong blend of technical troubleshooting, platform understanding, customer empathy, and communication excellence. You will work with a wide range of users—from enterprise clients using complex workflows to developers engaging with assessments and coding functionalities.

Your ability to problem-solve, multitask, and guide customers with clarity will be essential in ensuring that every user successfully navigates and benefits from the HackerRank platform.

🛠 Key Responsibilities

• Engage with customers across phone, email, and chat, ensuring quick, accurate, and compassionate support.

• Become a subject matter expert on HackerRank’s platform across customers, candidates, and community users.

• Provide clear guidance to help users effectively leverage HackerRank’s features and assessments.

• Deliver quick demos as needed to showcase workflow and feature usage.

• Serve as the first responder for the inbound ticket queue, triaging and resolving issues efficiently.

• Stay updated with new releases, enhancements, and platform updates to proactively guide customers.

• Perform deep troubleshooting based on customer skill level—ranging from non-technical to highly technical users.

• Use tools like Pylon (and optionally Linear) to manage ticket workflows.

• Collaborate with internal teams (Engineering, Product, Customer Success) to escalate systemic issues.

• Share feedback that improves product usability and customer experience.

🧠 Required Skills & Experience

• 2+ years of experience providing technical support for SaaS products or enterprise customers.

• Basic understanding of SQL and APIs for debugging and troubleshooting.

• Ability to handle high ticket volumes while maintaining empathy, accuracy, and ownership.

• Willingness to work nights, weekends, and holidays as part of global coverage.

• Experience with ticketing platforms such as Pylon or Linear is a plus.

• Understanding of ATS integrations, recruiting technologies, or developer tools is an added advantage.

Even Better If You Have

• Experience within HR tech, developer tooling, or assessment platforms.

• Familiarity with IDEs like VS Code.

• Knowledge of cloud platforms (AWS, GCP).

• Prior experience using AI support agents or automation tools.

• Project management knowledge or certifications.

You Will Thrive If

• You are a self-starter who collaborates effectively across time zones.

• You take full ownership—from ticket intake to final resolution.

• You enjoy learning new tools, concepts, and technologies quickly.

• You communicate clearly, professionally, and empathetically—even during tough conversations.

🎁 Benefits of Joining HackerRank

• Hybrid work flexibility in Bangalore.

• Opportunity to work with global customers and a highly technical user base.

• Fast-paced culture that values quality, growth, and ownership.

• Exposure to advanced developer tools, recruiting technologies, and AI-enabled support.

• Highly collaborative teams with continuous learning opportunities.

• Work with a company that genuinely influences the global technology hiring landscape.

🌍 Equal Opportunity Commitment

HackerRank is a proud equal employment opportunity and affirmative action employer. Hiring decisions are based solely on qualifications and performance. The company does not discriminate based on:

• Race

• Religion

• Gender identity

• Sexual orientation

• Disability

• Age

• Veteran status

All applicant information remains confidential under EEO guidelines.

🔗 How to Apply

Apply Link : Click Here

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1. Visit the official HackerRank careers page.

2. Search for Technical Support Specialist – Bangalore (Hybrid).

3. Complete the application form and upload your resume.

4. Only respond to emails from @hackerrank.com—HackerRank never requests payments or financial information.

5. Submit and track updates through your candidate portal.

📝 Final Thoughts

This is an outstanding opportunity for someone who is passionate about technology, customer success, and continuous learning. As a Technical Support Specialist at HackerRank, you will directly impact the experience of millions of developers and thousands of customers worldwide. If you love solving problems, communicating with clarity, and delivering world-class support, HackerRank provides the perfect space to grow your technical and customer-facing skills.

Posted in: Bengaluru Jobs