Career Opportunity: System Analyst at Firstsource (Chennai /
Hyderabad)
Firstsource Solutions, a leader in business process transformation and part of the prestigious RP-Sanjiv Goenka Group, is hiring for the role of System Analyst. This is an excellent opportunity for candidates with an analytical mindset, strong domain knowledge, and a passion for solving real-world challenges in the Healthcare sector.
As a System Analyst, you will work closely with operations, technology teams, and business stakeholders to analyze requirements, manage system configurations, troubleshoot issues, and support new project implementations.
About the Company
Firstsource Solutions Limited is a global BPM leader with operations across India, the US, the UK, Mexico, Australia, South Africa, and the Philippines. The company specializes in solutions across:
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Healthcare
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Banking & Financial Services
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Communications, Media, and Technology
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Retail & Consumer Industries
With domain-focused teams and cutting-edge technologies, Firstsource enables businesses to accelerate digital transformation while improving efficiency, customer satisfaction, and operational excellence.
About the Role
The System Analyst role is a blend of domain expertise, data analysis, requirement gathering, troubleshooting, and system configuration. You will contribute to multiple process improvement initiatives, collaborate with cross-functional teams, and support healthcare operations using technical and analytical insights.
This role is ideal for candidates who understand healthcare operations, EDI transactions, data analytics, and system workflows.
What You’ll Be Doing (Responsibilities)
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Collect, compile, and organize healthcare data for business analysis
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Analyze datasets to support healthcare management and decision-making
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Utilize data to meet administrative and operational goals
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Understand data storage, mapping, and sharing practices
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Investigate datasets to identify patterns, issues, and trends
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Support healthcare business operations with actionable insights
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Integrate data from various sources for analysis
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Convert raw data into easy-to-understand visual or structured reports
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Perform system setup, testing, and configuration
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Prepare requirement documents and support change management
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Troubleshoot system-level issues and collaborate on fixes
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Proactively mitigate risks and highlight potential issues
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Document processes, methodologies, and solutions for internal/external use
What They’re Looking For (Skills & Proficiencies)
Core Skills
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Strong analytical and conceptual abilities
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Excellent communication and interpersonal skills
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Fast learning ability and adaptability
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Result-oriented mindset
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Problem-solving and decision-making skills
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Ops SME experience (Healthcare preferred)
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Knowledge of:
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EDI (ANSI X12)
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XML
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RDBMS (SQL / Oracle)
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Domain Requirements
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Healthcare domain knowledge
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Understanding of healthcare operations and data flows
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Ability to work in cross-functional environments
Why Join Firstsource?
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Work with a globally recognized leader in business process services
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Contribute to impactful projects in the healthcare domain
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Strong career growth opportunities
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Hybrid work model
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Exposure to advanced systems, data analytics, and project management
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Transparent and ethical hiring practices
How to Apply
Candidates can apply via the Firstsource official careers portal. Always ensure communication is from an authentic @firstsource.com email.
Apply Link : Click Here
Final Thoughts
If you're passionate about data analytics, process enhancement, and healthcare domain operations, the System Analyst role at Firstsource offers a dynamic environment to grow your career. With opportunities in Chennai and Hyderabad, this hybrid position blends technical skills with domain expertise, making it ideal for early to mid-career professionals.
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