Relatient Off Campus Hiring Fresher

 

🚀 Career Opportunity: Technical Analyst – Support at Relatient (Pune,
Maharashtra)

Are you passionate about solving technical problems, supporting customers, and ensuring smooth digital experiences? Relatient is hiring a Technical Analyst to join its dynamic support team in Pune. If you enjoy troubleshooting, working with SQL, and enhancing customer satisfaction through timely solutions, this role offers a fantastic opportunity to grow in the digital healthcare technology space.

🏢 About the Company

Relatient is a leading healthcare technology company dedicated to transforming patient access and modernizing how healthcare organizations connect with patients. With 47,000+ providers trusting Relatient’s AI-powered and automated platforms, the company plays a vital role in improving patient engagement, communication, and operational efficiency.

Backed by recognition from Forbes and Deloitte, Relatient is known for its:

• Innovative patient engagement technologies

• AI-powered workflows for healthcare access

• Inclusive and rewarding work culture

• Commitment to making healthcare more efficient and patient-centric

Relatient’s mission-driven teams are passionate about building solutions that truly matter in the evolving healthcare landscape.

💼 About the Role

As a Technical Analyst (Support), you will be responsible for resolving customer issues, managing support requests, and ensuring a seamless experience for Relatient clients. This hybrid role requires working three days a week from the office in Amar Tech Park, supporting customers through phone, email, and support cases.

Your expertise will be essential in troubleshooting technical issues, guiding users, escalating cases, and maintaining high customer satisfaction across all touchpoints.

⚙️ What You’ll Be Doing

In this role, you will:

• Enhance the overall client experience for Relatient users.

• Troubleshoot product issues and resolve customer complaints via phone, email, and support tickets.

• Submit, assign, and manage support cases to the correct departments.

• Monitor the support portal and keep clients updated on case status.

• Correctly prioritize client requests based on urgency.

• Provide solutions when issues stem from user errors or lack of knowledge.

• Manage high call volumes and support tickets efficiently using available tech tools.

• Coordinate with team leads to ensure excellent customer service delivery.

• Maintain accurate call/email records in the support portal.

• Transfer calls or cases to relevant departments as needed.

• Highlight urgent or high-priority issues to the support team.

• Conduct basic issue research before escalating cases.

• Provide training and support for Relatient’s web portal.

• Notify clients when their cases are resolved.

🧠 What They’re Looking For

Required Qualifications

• Bachelor’s degree OR equivalent experience in lieu of a degree.

• 1+ years of experience in customer support, preferably in technical support.

• Basic to advanced knowledge of SQL (queries, joins, etc.).

• Fundamental understanding of programming or scripting languages.

Mindsets That Matter

You’ll thrive at Relatient if you:

• Act with purpose, accountability, and focus.

• Communicate clearly and collaborate across teams.

• Embrace innovation and automate what slows down processes.

• Take pride in delivering meaningful, high-quality work.

🌟 Why Join

Relatient provides a people-first environment with competitive benefits and workplace flexibility, including:

• INR 5,00,000 life insurance for employees and immediate household.

• INR 15,00,000 accident coverage.

• Education reimbursement programs.

• 10 national/state holidays + 1 floating holiday.

• Hybrid work model with flexible hours.

• Supportive, inclusive, and diverse workplace culture.

Relatient is committed to accessibility — accommodations are available for candidates during the hiring process.

💡 How to Apply

Candidates interested in joining the Relatient support team can apply directly through the company’s official careers portal.

📍 Location: Pune, Maharashtra
🏢 Work Mode: Hybrid (3 days on-site)
💼 Role: Technical Analyst – Support

Make sure to submit your application soon to be considered.

Apply Link : Click Here

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📣 Final Thoughts

If you’re looking for a role where your technical skills and customer support expertise can make a meaningful impact, the Technical Analyst position at Relatient is a perfect fit. You’ll work on real problems, support healthcare providers, and contribute to improving patient access through advanced digital tools.

For those aspiring to build a strong career in technical support, SQL-based troubleshooting, and customer-centric service delivery, this role offers both growth and purpose in an industry that truly matters.

Posted in: Pune Jobs